FAQs 

Click below to reveal the answer to some frequently asked questions. If you have a question that is not addressed below or a thought you’d like to share, please Contact Us.

Question How do I look for an item on FAZZALI.com?
Answer

There are several ways to browse FAZZALI.com. You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit specific categories.

If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.

Question Can I track my order?
Answer

Once your order has been dispatched, you will receive an email confirmation with your delivery and tracking details. You will also be able to track your order by accessing your FAZZALI account. For more details, contact Info@fazzali.com

Question Can I exchange/return an item that I bought in a FAZZALI STORE or online store?
Answer

  • You may exchange merchandise purchased at a FAZZALI STORE OR AUTHORISED STORES.
  • Purchases made at any store should be returned to the same  store in the same country. All returned merchandise must be in the original condition when sold and accompanied by the original proof of purchase.
  • Online purchases can be returned but within the courier company delivered the order not through stores, paying only the shipping fees.  Refunds must be processed through Instagram/ Facebook or Whatsapp originally purchased. 
  • All returned merchandise must be in the original condition when sold and accompanied by the original proof of purchase.

Question The item I have seen has sold out. Will you be getting more in?
Answer

We always try to restock our most popular styles to give you the best possible selection of timeless, functional and elegant garments for the season. We also offer re-invented classics in new colors, shapes and fabrics – so please keep your eye out! 

Question I just submitted an order; can I change it?
Answer

Orders are processed as quickly as possible, and for this reason we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please contact us at Info@Fazzali.com  and we shall make every attempt to honour your request.

Question I'm having trouble placing my order online; can you help?
Answer

 If you are having trouble placing your online order please contact us through our email  Info@Fazzali.com  

Question Is my package insured?
Answer

All items are insured against theft and accidental damage while in transit from FAZZALI to the delivery address. Once your items have been delivered.

Question Do you have any colors rather than black and white?
Answer

We mainly focus on creating a wide range of Black and White Shirts as these colors will never go out of fashion , suit all colors and styles, staple and timeless essential colors and we also provide additional colored collections for special seasons.

Question What is the material used for your products?
Answer

We are using exclusive fabric 92 percent Cotton and 8 percent Lycra and some items are 100% pf the finest  cotton Quality , our fabrics designed specifically for our brand, the production line of the fabrics are certified with the ISO 9001/2008 as it’s suitable for all types of skins and sensitive skin.

Question How do I choose and know my size?
Answer

The most effective way to choose your size is to take your measurements and compare them to the detailed size chart in the size guide page; this will help you pick what size is best for your body type.

Question Where can I find you?
Answer

We are available online; you can contact us through all our social media platforms and phone numbers attached to the page of “Contact Us”, and we deliver worldwide, but at the moment our permanent locations are in Kuwait city, Dubai, Egypt, KSA , Qatar.

Question How long will it take for my order to arrive after I make payment?
Answer

Once the payment is done, we immediately work on the shipping and delivery process, you receive the order within 7 working days maximum as it depends on your country.

Question How do I make a payment?
AnswerAt the moment we use only Pay-pal, or you can deposit the payment on our bank account or western union.
Question If there is a problem with my order or I have a special inquiry, how can I contact you?
AnswerIf there is a problem with your order, please send us straight away your contact details with your case in details and order number we can investigate promptly, and for our contact info, please check our contact us page.
Question How can I track my order?
AnswerYou can track your order through the order number attached in the email of confirmation of the order or you can send us an email or call us mentioning the order number.
Question Can I change or refund Item?
AnswerYes you can as long as the product is not used and in the same condition as you received it, the refund process is through the first 14 days only and you pay the shipping.