Exchanges & Returns

Our Guarantee

Return or exchange within 14 days from the delivered date.

Request:

1. Items received within 14 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by the buyer.

 

 Exchange and/or returns conditions

If customers are not satisfied with the item they have received, FAZZALI will allow them to exchange the item for another size within a Fourteen (14) day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, FAZZALI cannot accept exchanges or returns of used or damaged items (except in the case of flaws). 

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

 Refunds

Once the items are received, FAZZALI will ensure they are in good condition and will dispatch the requested size in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund period may vary between 14 working days from reception of the return at the FAZZALI warehouses. Once the condition of the returned items has been inspected, the customer will be notified by email.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where FAZZALI has erroneously sent an item different to the one ordered or the quality of the item sent is not acceptable, FAZZALI, once it has checked the error or defect, will refund the price of the returned item and the postage expenses. Whenever an erroneous or defective item is returned by ordinary post, FAZZALI will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.